The Waiter/Waitress is responsible for delivering excellent customer service by taking orders, serving food and beverages, and ensuring guests have a pleasant dining experience. This role requires good communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities:

Greet customers warmly and escort them to their tables.
Present menus, answer questions, and make recommendations when requested.
Take accurate food and beverage orders and relay them promptly to the kitchen and bar.
Serve food and drinks professionally and in the correct sequence.
Check on guests regularly to ensure satisfaction with meals and service.
Clear tables and reset them for the next guests efficiently.
Process bills, handle payments, and issue receipts accurately.
Maintain cleanliness and organization in the dining area and service stations.
Follow all food safety and hygiene standards.
Work closely with kitchen and bar staff to ensure smooth service flow.
Handle customer complaints or refer them to a supervisor when necessary.
Support other team members during busy hours or special events.

Qualifications and Skills:

Previous experience as a waiter/waitress or in a customer service role (preferred).
Excellent communication and interpersonal skills.
Friendly, polite, and professional demeanor.
Strong multitasking and time management abilities.
Basic math skills for handling cash and billing.
Ability to work flexible shifts, including evenings, weekends, and holidays.
Knowledge of POS systems (preferred).
Team-oriented and reliable.

Physical Requirements:

Ability to stand and walk for long periods.
Must be able to carry trays and handle multiple plates or drinks safely.
Comfortable working in a busy restaurant environment.

Salary & Benefits:

Competitive salary plus service charge or tips.
Staff meals provided during shifts.
Uniform provided.
Opportunities for growth and training.

Key Responsibilities:

Qualifications and Skills:

Physical Requirements:

Salary & Benefits:

Number of requirements: 2

Waiter/Waitress

The Wok Station